COVID-19 ALERTS

Firstrust’s commitment to you, our valued customers, during these difficult times is to maintain daily branch operations so that we can meet your financial needs and assist you.

April 24, 2020

BRANCH ACCESS UPDATE

EFFECTIVE MONDAY, APRIL 27, 2020

Branch Weekday Appointments Saturday Appts & DT Weekday DT Hours
MFC 8:30 -4    
Flourtown 9-4 9-12  
Crest 9-4 9-12 M-Th 9-4  F 9-5
Krewstown 9-4 9-12 M-F 9-5
Rittenhouse 8:30 -4 9-1  
South 9-4    
Ardmore 9-4 9-12  
Southampton 9-4 9-12 M-F 9-5
555 9-4 9-12  
Gladwyne 9-4 9-12  
Whitemarsh 9-4 9-12 M-F 9-5
Doylestown 9-4 9-12 M-Th 9-4  F 9-5
Cherry Hill 9-4 9-12 M-Th 9-4  F 9-5
Jenkintown 9-4 9-12 M-F 9-5
Bryn Mawr 9-4 9-12 M-Th 9-4  F 9-5
Newtown 9-4 9-12 M-Th 9-4  F 9-5
Horsham 9-4    
Bustleton 9-4 9-12 M-F 9-5


VIEW BRANCH HOURS

NEED HELP?

Our Personal and Business Online Banking is available 24 hours a day.

LOG IN
 
FIRSTRUST BANK’s Customer Care Center is available at 800-220-BANK.

CONTACT US

 

Frequently Asked Questions



STAY INFORMED:

Visit Firstrust.com/Alerts and follow us on social media to stay updated. 
 

HELPFUL LINKS:  

Firstrust Covid-19 Resource Center

How to File Your PPP Loan with Firstrust

A Letter from Our Chairman and CEO, Richard J. Green

 

Defending Against COVID-19 Cyber Scams

Tips to Ensure Safe Access to Your Finances Amid Growing Health Concerns

March 30, 2020

BRANCH ACCESS UPDATE

EFFECTIVE FRIDAY, MARCH 31, 2020

Market Financial Center and Rittenhouse Square branches will have new operating hours of: ,

Monday - Friday 8:30am - 4:00pm 

Saturday: 9:00 am - 1:00 pm (Rittenhouse Only)


VIEW BRANCH HOURS

 

March 23, 2020

FIRSTRUST BANK AND THE GREEN FAMILY FOUNDATION MAKE QUARTER-MILLION DOLLAR CONTRIBUTION TO PHILADELPHIA’S BUSINESS AND WORKER RELIEF FUND

PHILADELPHIA, Pa. – Firstrust Bank at the Green Family Foundation are joining the efforts of the City of Philadelphia and the Philadelphia Industrial Development Corporation (PIDC) to support small businesses owners impacted by the evolving situation regarding the COVID-19 virus.
 
The organizations will contribute $250,000 to the Business and Worker Relief Fund, announced today by the City of Philadelphia and facilitated by PIDC.
 
“Small businesses are the backbone of our local economy, and as Philadelphia’s Hometown Bank, Firstrust is committed to helping these businesses during their time of need. As such, we are making a contribution to the Relief Fund in response to this crisis through the Green Family Foundation, established in honor of my parents,” said Richard J. Green, Chairman and CEO of Firstrust Bank.
 
The Relief Fund was developed to support Philadelphia businesses, help maintain payroll obligations, and preserve jobs impacted by the spread of COVID-19. The program will be a tiered program that aims to provide targeted support for small businesses.
 
The program will include a mix of new grants and zero-interest loans for Philadelphia businesses that make under $5 million in annual revenue. PIDC will continue to offer its existing lending programs for small and midsize businesses on flexible terms to provide working capital, fund contract receivables, refinance high-interest debt, and meet other needs.
 
Firstrust Bank was founded in Philadelphia more than 85 years ago, and is the largest and financially strongest family-owned and managed bank in the Greater Philadelphia region.
 
Founded in memory of Daniel B. and Florence E. Green, The Green Family Foundation is dedicated to cultivating and investing in the innovative and impactful solutions that will enable individuals to thrive, and communities to flourish, in order to realize their full potential.
 
About Firstrust Bank
Founded in 1934, by Samuel A. Green, who began the business in his mother’s kitchen in South Philadelphia, is currently in its third generation of family ownership.  Firstrust, the region’s largest family-owned bank, is a full-service commercial bank with assets of $3.7 billion. As Philadelphia’s hometown bank for more than 85 years, Firstrust is a Small Business Administration (SBA) preferred lender, and provides both retail and commercial services through its 18 branch banking offices located in PA counties of Bucks, Lehigh, Montgomery and Philadelphia; and Cherry Hill, NJ, as well as a representative office in Bethesda, MD. Continuing to empower success of its customers, Firstrust offers a wide variety of deposit, consumer and business loan products, residential and commercial real estate mortgages and treasury management products. For more information, visit firstrust.com or call 800-220-BANK. Member FDIC.
 
About Green Family Foundation
Founded in 2005, The Green Family Foundation is a 501(c)(3) charitable organization established by Daniel B. and Florence E. Green, Firstrust Bank’s founder’s son and daughter-in-law.  The Foundation was founded in honor of their family, and in appreciation of the impact the bank has had in the community.  Daniel, who was the past President and CEO of the bank, remains Chairman Emeritus.  Dan’s son, Richard J. Green, Firstrust Bank’s CEO and Chairman of the Board, continues the philanthropic work of the Foundation as its Trustee.  The Green Family Foundation is dedicated to cultivating and investing in the innovative and impactful solutions that will enable individuals to thrive, and communities to flourish, in order to realize their full potential.

March 19, 2020

BRANCH ACCESS UPDATE

EFFECTIVE FRIDAY, MARCH 20, 2020

BRANCH OPERATIONS NOT IMPACTED BY GOV. TOM WOLF ORDER


WALK-IN LOBBY SERVICE IS TEMPORARILY UNAVAILABLE. DRIVE-THRU SERVICES REMAIN OPEN AT BRANCHES WITH DRIVE-THRU WINDOWS. LOBBY SERVICE IS AVAILABLE AT ALL BRANCHES BY APPOINTMENT ONLY.

Firstrust’s commitment to you, our valued customers, during these difficult times is to maintain daily branch operations so that we can meet your financial needs and assist you along the way.
 
In response to state and local government requests to use discretion to limit the spread of the COVID-19 virus, Firstrust Bank has taken the following precautions to ensure the health and safety of our customers and employees. 

  • Walk-in lobby service is temporarily unavailable at all branches.
  • Branches with a drive-thru, will service customers via drive-thru.
  • Lobby service is available at branches by appointment only. Please call your local branch in advance to make an appointment. 

Below is a listing of our branches with drive-thru access, and those operating by appointment only. Customers that typically bank at one of our walk-in/lobby branches are encouraged to visit a branch with drive-thru access closest to them. You can find addresses and phone numbers for all our branches online at firstrust.com/locations.

Drive-Thru Service:
Bryn Mawr
Bustleton
Cedar Crest
Cherry Hill, NJ
Doylestown
Jenkintown
Krewstown
Newtown
Southampton
Whitemarsh

Appointment Only:
Ardmore
Flourtown
Gladwyne
Horsham
555 City Ave
Market Financial Center
Rittenhouse Square
South

NEED ACCESS TO YOUR MONEY?

Our Personal and Business Online Banking is available 24 hours a day.

LOG IN
 
FIRSTRUST BANK’s Customer Care Center is available at 800-220-BANK.

CONTACT US

March 19, 2020

ECONOMIC INJURY DISASTER RELIEF THROUGH THE US SMALL BUSINESS ADMINISTRATION

To help small businesses through the Coronavirus (COVID-19) outbreak, the President has instructed the US Small Business Administration (SBA) to work with state Governors, to provide low-interest loans to small businesses under the Economic Injury Disaster Loan program.  This will provide small businesses with working capital loans of up to $2 million to help overcome the temporary loss of revenue they are experiencing.

Businesses located in eligible counties can submit an Economic Injury Disaster Loan application directly through the SBA by visiting https://www.sba.gov/disaster-assistance/coronavirus-covid-19.

Here are some important facts to know:

  • Unlike traditional SBA loans, businesses must apply for an Economic Injury Disaster Loan directly through the US Small Business Administration.
  • Economic Injury Disaster Loan assistance issued by the SBA makes loans available to small businesses and private, non-profit organizations in designated areas of a state to help alleviate economic injury caused by COVID-19.
  • A county needs to be approved by the SBA for an Economic Loss Declaration. Once declared, economic injury assistance will be available to businesses within that county, as well as the surrounding counties.
To see if your county has been declared, visit areas eligible for SBA disaster loans.
  • The SBA will ensure that credit is available to all small businesses that need credit but are unable to access it on reasonable terms through traditional lending channels.
  • Loans may be used to pay fixed debts, payroll, accounts payable and other bills that can’t be paid because of the disaster’s impact.
  • The interest rate is 3.75% for small businesses and 2.75% for non-profits.
  • SBA offers loans with long-term repayments in order to keep payments affordable, up to a maximum of 30 years. Terms are determined on a case-by-case basis, based upon each borrower’s ability to repay.
For additional information, please contact the SBA disaster assistance customer service center. Call 800-659-2955 (TTY: 800-877-8339) or e-mail disastercustomerservice@sba.gov, or visit the SBA disaster assistance website at SBA.gov/Disaster.
March 13, 2020

DEFEND AGAINST COVID-19 CYBER SCAMS

While much of the world is working through disrupted routines over the last several weeks, with escalating uncertainty and new anxiety-provoking news each day, cyber actors are using Covid-19 as an opportunity to exploit individuals by conducting phishing attacks and disinformation campaigns. Phishing attacks use a combination of email and bogus websites to trick victims into revealing sensitive information. Disinformation campaigns can spread discord, manipulate the public conversation, influence policy development, or disrupt markets. 

What can you do? 

The Cybersecurity and Infrastructure Security Agency (CISA) warns individuals to remain vigilant for scams related to Coronavirus Disease 2019 (COVID-19).
 

Cyber actors may send emails with malicious attachments or links to fraudulent websites to trick victims into revealing sensitive information or donating to fraudulent charities or causes. Exercise caution in handling any email with a COVID-19-related subject line, attachment, or hyperlink, and be wary of social media pleas, texts, or calls related to COVID-19.

CISA encourages individuals to remain vigilant and take the following precautions.


READ MORE
March 11, 2020

Tips to Ensure Safe Access to Your Finances

At Firstrust Bank the health and safety of our customers and employees is always our top priority. The recent outbreak of the Coronavirus has many concerned about the impact it could have on daily financial transactions. We at Firstrust want to reassure you we have a business continuity plan and have proactively put plans in place to minimize the risk of service disruptions to our customers.

What Steps You Can Take to Manage Your Finances:

  • Take advantage of our Online Banking and Mobile App – these platforms are the most convenient way for you to check balances, deposit checks, make transfers and pay bills without leaving your home or coming to a branch. Access them anytime, anywhere and from any device. 
  • You can load your debit or credit card into Apple Pay, Google Pay or Samsung Pay, and simply use our mobile wallet at accepting retailers. This can avoid having to use your card or keypads in public locations.
  • Activate eStatements, if you have not already, for online access to your statements and notices.
  • Use our website to open new accounts and apply for loans remotely.
  • Call us at 800-220-BANK if we can help you in any way get enrolled for these convenient banking options.
What You Can Do to Protect Yourself:
 
  • Be sure to wash your hands thoroughly with soap or sanitizer before and after any money transactions, including payments, card usage, and ATM transactions.
  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Increase social distancing and limit large gatherings. 
  • Reduce surface touching, eliminate reusing of common area items (pens, computers, cups).

In the event our locations have alternate accessibility or hours, please visit our website regularly for more information. Or contact us at 800-220-BANK if you have any questions.  


READ MORE

NEED HELP?

Our Personal and Business Online Banking is available 24 hours a day.

LOG IN
 
FIRSTRUST BANK’s Customer Care Center is available at 800-220-BANK.

CONTACT US
 


STAY INFORMED:

Visit Firstrust.com/Alerts and follow us on social media to stay updated. 

April 24, 2020

BRANCH ACCESS UPDATE

EFFECTIVE MONDAY, APRIL 27, 2020

Branch Weekday Appointments Saturday Appts & DT Weekday DT Hours
MFC 8:30 -4    
Flourtown 9-4 9-12  
Crest 9-4 9-12 M-Th 9-4  F 9-5
Krewstown 9-4 9-12 M-F 9-5
Rittenhouse 8:30 -4 9-1  
South 9-4    
Ardmore 9-4 9-12  
Southampton 9-4 9-12 M-F 9-5
555 9-4 9-12  
Gladwyne 9-4 9-12  
Whitemarsh 9-4 9-12 M-F 9-5
Doylestown 9-4 9-12 M-Th 9-4  F 9-5
Cherry Hill 9-4 9-12 M-Th 9-4  F 9-5
Jenkintown 9-4 9-12 M-F 9-5
Bryn Mawr 9-4 9-12 M-Th 9-4  F 9-5
Newtown 9-4 9-12 M-Th 9-4  F 9-5
Horsham 9-4    
Bustleton 9-4 9-12 M-F 9-5


VIEW BRANCH HOURS

March 30, 2020

BRANCH ACCESS UPDATE

EFFECTIVE MONDAY, MARCH 30, 2020

Market Financial Center and Rittenhouse Square branches will have new operating hours of: ,

Monday - Friday 8:30am - 4:00pm 

Saturday: 9:00 am - 1:00 pm (Rittenhouse Only)


VIEW BRANCH HOURS

March 23, 2020

FIRSTRUST BANK AND THE GREEN FAMILY FOUNDATION MAKE QUARTER-MILLION DOLLAR CONTRIBUTION TO PHILADELPHIA’S BUSINESS AND WORKER RELIEF FUND

PHILADELPHIA, Pa. – Firstrust Bank at the Green Family Foundation are joining the efforts of the City of Philadelphia and the Philadelphia Industrial Development Corporation (PIDC) to support small businesses owners impacted by the evolving situation regarding the COVID-19 virus.
 
The organizations will contribute $250,000 to the Business and Worker Relief Fund, announced today by the City of Philadelphia and facilitated by PIDC.
 
“Small businesses are the backbone of our local economy, and as Philadelphia’s Hometown Bank, Firstrust is committed to helping these businesses during their time of need. As such, we are making a contribution to the Relief Fund in response to this crisis through the Green Family Foundation, established in honor of my parents,” said Richard J. Green, Chairman and CEO of Firstrust Bank.
 
The Relief Fund was developed to support Philadelphia businesses, help maintain payroll obligations, and preserve jobs impacted by the spread of COVID-19. The program will be a tiered program that aims to provide targeted support for small businesses.
 
The program will include a mix of new grants and zero-interest loans for Philadelphia businesses that make under $5 million in annual revenue. PIDC will continue to offer its existing lending programs for small and midsize businesses on flexible terms to provide working capital, fund contract receivables, refinance high-interest debt, and meet other needs.
 
Firstrust Bank was founded in Philadelphia more than 85 years ago, and is the largest and financially strongest family-owned and managed bank in the Greater Philadelphia region.
 
Founded in memory of Daniel B. and Florence E. Green, The Green Family Foundation is dedicated to cultivating and investing in the innovative and impactful solutions that will enable individuals to thrive, and communities to flourish, in order to realize their full potential.
 
About Firstrust Bank
Founded in 1934, by Samuel A. Green, who began the business in his mother’s kitchen in South Philadelphia, is currently in its third generation of family ownership.  Firstrust, the region’s largest family-owned bank, is a full-service commercial bank with assets of $3.7 billion. As Philadelphia’s hometown bank for more than 85 years, Firstrust is a Small Business Administration (SBA) preferred lender, and provides both retail and commercial services through its 18 branch banking offices located in PA counties of Bucks, Lehigh, Montgomery and Philadelphia; and Cherry Hill, NJ, as well as a representative office in Bethesda, MD. Continuing to empower success of its customers, Firstrust offers a wide variety of deposit, consumer and business loan products, residential and commercial real estate mortgages and treasury management products. For more information, visit firstrust.com or call 800-220-BANK. Member FDIC.
 
About Green Family Foundation
Founded in 2005, The Green Family Foundation is a 501(c)(3) charitable organization established by Daniel B. and Florence E. Green, Firstrust Bank’s founder’s son and daughter-in-law.  The Foundation was founded in honor of their family, and in appreciation of the impact the bank has had in the community.  Daniel, who was the past President and CEO of the bank, remains Chairman Emeritus.  Dan’s son, Richard J. Green, Firstrust Bank’s CEO and Chairman of the Board, continues the philanthropic work of the Foundation as its Trustee.  The Green Family Foundation is dedicated to cultivating and investing in the innovative and impactful solutions that will enable individuals to thrive, and communities to flourish, in order to realize their full potential.

March 19, 2020

BRANCH ACCESS UPDATE

EFFECTIVE FRIDAY, MARCH 20, 2020

​BRANCH OPERATIONS NOT IMPACTED BY GOV. TOM WOLF ORDER

WALK-IN LOBBY SERVICE IS TEMPORARILY UNAVAILABLE. DRIVE-THRU SERVICES REMAIN OPEN AT BRANCHES WITH DRIVE-THRU WINDOWS. LOBBY SERVICE IS AVAILABLE AT ALL BRANCHES BY APPOINTMENT ONLY.

Firstrust’s commitment to you, our valued customers, during these difficult times is to maintain daily branch operations so that we can meet your financial needs and assist you along the way.
 
In response to state and local government requests to use discretion to limit the spread of the COVID-19 virus, Firstrust Bank has taken the following precautions to ensure the health and safety of our customers and employees. 

  • Walk-in lobby service is temporarily unavailable at all branches.
  • Branches with a drive-thru, will service customers via drive-thru.
  • Lobby service is available at branches by appointment only. Please call your local branch in advance to make an appointment. 

Below is a listing of our branches with drive-thru access, and those operating by appointment only. Customers that typically bank at one of our walk-in/lobby branches are encouraged to visit a branch with drive-thru access closest to them. You can find addresses and phone numbers for all our branches online at firstrust.com/locations.

Drive-Thru Service:
Bryn Mawr
Bustleton
Cedar Crest
Cherry Hill, NJ
Doylestown
Jenkintown
Krewstown
Newtown
Southampton
Whitemarsh

Appointment Only:
Ardmore
Flourtown
Gladwyne
Horsham
555 City Ave
Market Financial Center
Rittenhouse Square
South
 

NEED ACCESS TO YOUR MONEY?

Our Personal and Business Online Banking is available 24 hours a day.

LOG IN
 
FIRSTRUST BANK’s Customer Care Center is available at 800-220-BANK.

CONTACT US

March 19, 2020

ECONOMIC INJURY DISASTER RELIEF THROUGH THE US SMALL BUSINESS ADMINISTRATION

To help small businesses through the Coronavirus (COVID-19) outbreak, the President has instructed the US Small Business Administration (SBA) to work with state Governors, to provide low-interest loans to small businesses under the Economic Injury Disaster Loan program.  This will provide small businesses with working capital loans of up to $2 million to help overcome the temporary loss of revenue they are experiencing.

Businesses located in eligible counties can submit an Economic Injury Disaster Loan application directly through the SBA by visiting https://www.sba.gov/disaster-assistance/coronavirus-covid-19.

Here are some important facts to know:

  • Unlike traditional SBA loans, businesses must apply for an Economic Injury Disaster Loan directly through the US Small Business Administration.
  • Economic Injury Disaster Loan assistance issued by the SBA makes loans available to small businesses and private, non-profit organizations in designated areas of a state to help alleviate economic injury caused by COVID-19.
  • A county needs to be approved by the SBA for an Economic Loss Declaration. Once declared, economic injury assistance will be available to businesses within that county, as well as the surrounding counties.
To see if your county has been declared, visit areas eligible for SBA disaster loans.
  • The SBA will ensure that credit is available to all small businesses that need credit but are unable to access it on reasonable terms through traditional lending channels.
  • Loans may be used to pay fixed debts, payroll, accounts payable and other bills that can’t be paid because of the disaster’s impact.
  • The interest rate is 3.75% for small businesses and 2.75% for non-profits.
  • SBA offers loans with long-term repayments in order to keep payments affordable, up to a maximum of 30 years. Terms are determined on a case-by-case basis, based upon each borrower’s ability to repay.
For additional information, please contact the SBA disaster assistance customer service center. Call 800-659-2955 (TTY: 800-877-8339) or e-mail disastercustomerservice@sba.gov, or visit the SBA disaster assistance website at SBA.gov/Disaster.
March 13, 2020
 

DEFEND AGAINST COVID-19 CYBER SCAMS

While much of the world is working through disrupted routines over the last several weeks, with escalating uncertainty and new anxiety-provoking news each day, cyber actors are using Covid-19 as an opportunity to exploit individuals by conducting phishing attacks and disinformation campaigns. Phishing attacks use a combination of email and bogus websites to trick victims into revealing sensitive information. Disinformation campaigns can spread discord, manipulate the public conversation, influence policy development, or disrupt markets. 

What can you do? 

The Cybersecurity and Infrastructure Security Agency (CISA) warns individuals to remain vigilant for scams related to Coronavirus Disease 2019 (COVID-19).
 

Cyber actors may send emails with malicious attachments or links to fraudulent websites to trick victims into revealing sensitive information or donating to fraudulent charities or causes. Exercise caution in handling any email with a COVID-19-related subject line, attachment, or hyperlink, and be wary of social media pleas, texts, or calls related to COVID-19.

CISA encourages individuals to remain vigilant and take the following precautions.


READ MORE
March 11, 2020
 

Tips to Ensure Safe Access to Your Finances

At Firstrust Bank the health and safety of our customers and employees is always our top priority. The recent outbreak of the Coronavirus has many concerned about the impact it could have on daily financial transactions. We at Firstrust want to reassure you we have a business continuity plan and have proactively put plans in place to minimize the risk of service disruptions to our customers.

What Steps You Can Take to Manage Your Finances:

  • Take advantage of our Online Banking and Mobile App – these platforms are the most convenient way for you to check balances, deposit checks, make transfers and pay bills without leaving your home or coming to a branch. Access them anytime, anywhere and from any device. 
  • You can load your debit or credit card into Apple Pay, Google Pay or Samsung Pay, and simply use our mobile wallet at accepting retailers. This can avoid having to use your card or keypads in public locations.
  • Activate eStatements, if you have not already, for online access to your statements and notices.
  • Use our website to open new accounts and apply for loans remotely.
  • Call us at 800-220-BANK if we can help you in any way get enrolled for these convenient banking options.
What You Can Do to Protect Yourself:
 
  • Be sure to wash your hands thoroughly with soap or sanitizer before and after any money transactions, including payments, card usage, and ATM transactions.
  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Increase social distancing and limit large gatherings. 
  • Reduce surface touching, eliminate reusing of common area items (pens, computers, cups).

In the event our locations have alternate accessibility or hours, please visit our website regularly for more information. Or contact us at 800-220-BANK if you have any questions.  


READ MORE

Frequently Asked Questions


HELPFUL LINKS:  


PHL COVID-19 Small Business Relief Fund

A Letter from Our Chairman and CEO, Richard J. Green

 

Defending Against COVID-19 Cyber Scams

Tips to Ensure Safe Access to Your Finances Amid Growing Health Concerns



FIRSTRUST CARES

Serving the needs of our customers, employees and communities continues to be our first priority as we navigate these changing times.
 
We will continue to closely monitor new developments and guidance issued by regulatory agencies related to the COVID-19 pandemic and evaluate additional measures to support our customers and communities as needs arise. We will communicate any additional information on Firstrust.com, via social media and email.
 
We apologize for any inconvenience this has caused and appreciate your patience and understanding as we take steps to ensure the safety of our customers, employees and community