Firstrust Digital Banking Help

Set and receive alerts to track your bank account activity, and much more.
Everything you need to securely manage your money online.

ALERTS - FAQs & VIDEO TUTORIALS 

View Our User Guide
ALERTS
  • How do I set up Alerts?
    In the Settings tab, click Alerts.
    1. The "New Alert" drop-down lets you create a date, account, history or transaction alert.
    2. The icon allows you to collapse or expand alert details for each category.
    3. Toggling the "Enabled" switch turns an alert on or off without deleting it.
    4. The "Edit" link lets you make changes to existing alerts.
  • How do I set up Date Alerts?
    In the Settings tab, click Alerts:
    1. Use the “New Alert” drop-down and select “Date Alert.”
    2. Check the box next to an alert type.
    3. Enter the date for the alert to occur.
    4. Check the box next to “Recurs Every Year” to have your alert repeat annually.
    5. (Optional) Enter a message and click the Set button.
    6. Select a delivery method from the drop-down.
    7. Click the Save button when you are finished.
  • How do I set up Account Alerts?
    In the Settings tab, click Alerts.
    1. Use the “New Alert” drop-down and select “Account Alert.”
    2. Check the box next to an account name.
    3. Check a box to select a field.
    4. Check a box to select a comparison.
    5. Enter an amount and click the Save button.
    6. Select a delivery method using the drop-down.
    7. Choose a frequency by checking the box next to “Every Occurrence” to repeat the alert.
    8. Click the Save button when you are finished.
  • How do I set up History Alerts?
    In the Settings tab, click Alerts.
    1. Click the “New Alert” drop-down and select “History Alert.”
    2. Check the box next to an account name.
    3. Select a transaction type by checking a box.
    4. Check a box to select a comparison. These options vary depending on the chosen transaction type.
    5. Enter an amount or check number and click the Save button.
    6. Select a delivery method using the drop-down.
    7. Choose a frequency by checking the box next to “Every Occurrence” to repeat the alert.
    8. Click the Save button when you are finished.
  • How do I set up Online Transaction Alerts?
    In the Settings tab, click Alerts.
    1. Click the “New Alert” drop-down and select “Transaction Alert.”
    2. Check the box next to a transaction type.
    3. Select a status by checking the appropriate box.
    4. Select a delivery method using the drop-down.
    5. Choose a frequency by checking the box next to “Every Occurrence” to repeat the alert.
    6. Click the Save button when you are finished.
Video VIDEO TUTORIALS - ALERTS
SECURITY ALERTS
  • What are Security Alerts?
    Security Alerts are established to secure sensitive online activity such as changes to passwords, browser registration, address change, external funds transfers and more. These types of “Security Alerts” have prevented online banking account compromises and have proven to be effective.
  • How do I set up Security Alerts?
    In the Settings tab, click Alerts, then Security Alerts.
    1. You can turn an alert on or off by toggling the Enabled switch.
    2. If an alert is grayed-out, you cannot edit or disable it.
  • Who do I contact if I have a question?
    Send a Secure Message by clicking on the Message Center on the navigation pane and then clicking on the "New Message” button on the right of the screen. For an added convenience, you may add supported attachments to your message in the format listed under “Supported Attachments”.
  • What other information is sent via the Message Center?
    You will receive notifications on Date, Account, History, Online Transaction and Security Alerts. You can choose to receive your Alerts via email, text or by the Message Center.
  • How do I send a Secure Message?
    Click the Message Center tab.
    1. Create a new message by clicking the New Message button in the top right corner.
    2. Select the recipient from the drop-down.
    3. Enter the subject.
    4. (Optional) Click the “Supported Attachments” link to see if your file is supported.
    5. (Optional) Attach a file by clicking the icon.
    6. Enter your message.
    7. Click the Send button when you are finished.
  • How do I delete a Secure Message?
    Click the Message Center tab.
    1. Click on a message to open it. Messages are displayed on the left side of the screen.
    2. Delete multiple messages by checking the box next to the corresponding messages or check the box next to “Select All” and click the delete icon.
    3. Messages automatically delete after a certain time. Check the box next to “This message should never expire” to prevent that message from being erased.
    4. Delete an opened message by clicking the delete icon or reply by clicking the reply icon.
Video VIDEO TUTORIALS - SECURITY ALERTS