Firstrust Digital Banking Help

Pay your bills, set up recurring payments, and much more.
Everything you need to securely manage your money online.

BILL PAY FAQs 

View Our User Guide
BILL PAY & BILL PAY EXPRESS
  • What is online Bill Pay?
    With online Bill Pay, you can pay bills electronically, set up future and repeat payments, and check the status of payments at any time. Payments are made electronically whenever possible. If a merchant does not accept electronic payments, a paper check is automatically prepared and mailed to them.
  • What is Bill Pay Express?
    Bill Pay Express is a new way to pay bills online for common billers such as wireless, cable, insurance and electric companies. But, because payment is made using your Debit Card, payment is often received the same day.
  • What are the primary benefits of Bill Pay and Bill Pay Express?
    Here’s a quick list of the many ways you can benefit from using Firstrust Bill Pay:
    • Save time. With bill pay, you can receive and pay your bills online, all in one place. That means no more visiting multiple websites to pay bills or trips to the post office to mail checks. Also, smart features such as recurring payments allow you to automate regular bill payments.
    • Save money. Paying bills online saves on postage, envelopes, late fees and checks.
    • Stay organized. Your payment history is stored in your online account, so you won’t have to sort through paper receipts or visit multiple websites to access past transactions.
    • Gain peace of mind. Electronically paying bills means no risk of mailed checks getting lost or stolen. Plus, you can stop worrying about missing a bill payment when you set up reminders and automated recurring payments.
    • Help the environment by saving paper. With Bill Pay, there are no checks to write or envelopes to mail. That’s good news for you and the environment.
  • How do I sign up for online Bill Pay?
    To use this service, you must have a deposit account with Firstrust Bank. You can sign up for Bill Pay within the online banking portal.
  • How do I start using Bill Pay?
    The first step is to add a payee (the person or company you wish to pay).
    Here’s how easy it is:
    1. Log in to Firstrust Online Banking, go to Payments and Transfers, and click Bill Pay
    2. Click the Add a Payee (+Payee) button on your dashboard.
    3. Enter the requested information. Typically this information can be found on your latest bill or statement.
    ​Once you add your payee, you can start making payments in seconds.
     
  • How do I use Bill Pay Express?
    Getting started with Bill Pay Express is easy.  Simply go into the Bill Pay Express tab on the side menu, enter the company name you want to pay, log into that company’s online portal, and view your upcoming bill to schedule payment.
  • How do I make payments with Bill Pay?
    Find your payee on the payments dashboard then enter the payment amount and date, then submit.
  • Is Bill Pay secure?
    Paying bills online is one of the safest ways to pay your bills. Bill Pay helps guard against identity theft from lost or stolen checkbooks, bills, and statements. It also increases your privacy because only you can access your account information, account numbers, and payment history. As a result, you maintain tighter control of your account with real-time access to your payments activity.