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Give Thanks: It’s Good Business

With the nickname “the City of Brotherly Love,” one might think giving thanks comes easy for area residents and business owners. In general, Philadelphians are good people who love each other as much as their cheesesteaks, Tastykakes, and Eagles, but a heartfelt thank you is not always part of the area vernacular. 
 
The Thanksgiving holiday presents an excellent opportunity to make sure that “thank yous” are said and heard.
 
Think about it. Business owners are supported by a network of employees, vendors and customers – all of whom are essential in the success of the business. A trusted employee, loyal customer and reliable vendor can make or break a business. Why not take time this year before the turkey is on the table to thank those individuals. It is common knowledge that providing superior customer service goes a long way toward establishing a loyal customer base. Imagine what showing appreciation for those customers could do.
 
Managers often think high-performing employees know that their hard work does not go unnoticed — but everyone needs positive reinforcement. Valued employees need to hear that they are valued and appreciated. Whether it’s through a simple compliment or something more tangible, acknowledging their efforts will help keep employees loyal to their businesses. They are also more likely to enjoy coming to work and in turn, do a better job and provide a superior customer experience.
 
Without reliable vendors, a business owner could be left without inventory, supplies and more. Though business owners may grumble when their vendor invoices come due, having a vendor they can rely on is invaluable to operations. Business owners who let their vendors know they are appreciated may see their wants and needs prioritized should a problem arise.
 
Business owners who want to show appreciation beyond words can consider the following, some of which could be tax deductible:
 
  • A hand-written note or card
  • A monetary gift or gift card
  • Tickets to Philadelphia sporting efforts or seasonal events
  • Paid time off
  • An office party/lunch
  • Charitable donation in their name
 
Too often, business owners get caught up in the daily routine, managing teams, servicing customers and keeping the books. This Thanksgiving, take a step back to be thankful – thankful for dedicated employees, loyal customers, reliable vendors and a thriving city in which to do business.