Firstrust Business Online Banking

Manage your accounts, transfer funds, and more.
Everything you need to securely manage your money online from all of your devices.

BUSINESS ONLINE BANKING OVERVIEW
  • What is Online Banking?
    Online banking is an electronic system that allows you to view transactions, view account balances, issue stop payments, transfer funds between accounts, and set up balance and deposit alerts on your computer. With online banking, you can also link your bank accounts directly to Quicken® or QuickBooks®, along with the ability to download transaction information to a spreadsheet.
  • How do I enroll in Online Banking?
    If you are a current Firstrust Bank customer, you may self-enroll by completing the online banking enrollment by clicking here.
  • Who do I call for help?
    For online banking related questions, call (800) 220-2265, option 2 or visit us at your local branch.
Video BUSINESS ONLINE BANKING OVERVIEW VIDEOS
Video VIDEO TUTORIALS - MANAGING PAYMENTS (ACH & WIRES)
LOGIN, PASSWORDS AND SECURE ACCESS CODES
Video VIDEO TUTORIALS - LOGIN AND PASSWORDS
MOBILE BANKING
  • Is there a Firstrust Bank Mobile Banking app?
    If you have an iPad® or iPhone®, you can find the Firstrust Bank Mobile Banking app in the App Store. If you have an Android smartphone or tablet, just download the Firstrust Bank Mobile Banking app from the Google Play Store.
  • How do I deposit a check in the Mobile App?
    Once you log into the Firstrust Bank Mobile Banking app, click on 'Deposit Check' from the navigation pane and follow the instructions.
  • How does Mobile Deposit work?
    Login to your Firtrust Bank Mobile App and follow these simple steps:
    1. Select 'Deposit Check' from the Menu Bar
    2. Choose the account where you want to deposit your check
    3. Enter the amount
    4. Select Capture Image. Take a picture of the front and back of your endorsed check with your mobile device. For photos that work best, follow these guidelines:
      • Place your check on a dark colored, plain surface that is well lit.
      • Position your camera directly over the check.
      • Fit all four corners in the outlines provided on your mobile device's camera screen.
    5. Submit your deposit
  • What types of checks can I deposit?
    You can deposit checks payable in U.S. dollars and drawn at any U.S. Bank, including personal, business and most government checks. They must also be payable to, and endorsed by the account holder.
  • What do I do with my check after I deposit it?
    After depositing your check using Mobile Deposit, please follow these best practice guidelines:
    • Write "Mobile Deposit (Today's Date)" on the front of your check. The date should be the month, day, and year of your deposit.
    • Securely store your check for 10 days after your deposit, and then destroy it. This allows sufficient time in case the original check is required for any reason.
  • Are there fees for using Mobile Deposit?
    We offer Mobile Deposits at no cost for Firstrust Bank Online and Firstrust Bank Business Online customers. Please check with your wireless provider about carrier and web access fees.
Video VIDEO TUTORIALS - MOBILE BANKING
ALERTS
  • How do I set up Alerts?
    In the Settings tab, click Alerts.
    1. The "New Alert" drop-down lets you create a date, account, history or transaction alert.
    2. The icon allows you to collapse or expand alert details for each category.
    3. Toggling the "Enabled" switch turns an alert on or off without deleting it.
    4. The "Edit" link lets you make changes to existing alerts.
  • How do I set up Date Alerts?
    In the Settings tab, click Alerts:
    1. Use the “New Alert” drop-down and select “Date Alert.”
    2. Check the box next to an alert type.
    3. Enter the date for the alert to occur.
    4. Check the box next to “Recurs Every Year” to have your alert repeat annually.
    5. (Optional) Enter a message and click the Set button.
    6. Select a delivery method from the drop-down.
    7. Click the Save button when you are finished
  • How do I set up Account Alerts?
    In the Settings tab, click Alerts.
    1. Use the “New Alert” drop-down and select “Account Alert.”
    2. Check the box next to an account name.
    3. Check a box to select a field.
    4. Check a box to select a comparison.
    5. Enter an amount and click the Save button.
    6. Select a delivery method using the drop-down.
    7. Choose a frequency by checking the box next to “Every Occurrence” to repeat the alert.
    8. Click the Save button when you are finished.
  • How do I set up History Alerts?
    In the Settings tab, click Alerts.
    1. Click the “New Alert” drop-down and select “History Alert.”
    2. Check the box next to an account name.
    3. Select a transaction type by checking a box.
    4. Check a box to select a comparison. These options vary depending on the chosen transaction type.
    5. Enter an amount or check number and click the Save button.
    6. Select a delivery method using the drop-down.
    7. Choose a frequency by checking the box next to “Every Occurrence” to repeat the alert.
    8. Click the Save button when you are finished.
  • How do I set up Online Transaction Alerts?
    In the Settings tab, click Alerts.
    1. Click the “New Alert” drop-down and select “Transaction Alert.”
    2. Check the box next to a transaction type.
    3. Select a status by checking the appropriate box.
    4. Select a delivery method using the drop-down.
    5. Choose a frequency by checking the box next to “Every Occurrence” to repeat the alert.
    6. Click the Save button when you are finished.
Video VIDEO TUTORIALS - ALERTS
SECURITY ALERTS
  • What are Security Alerts?
    Security Alerts are established to secure sensitive online activity such as changes to passwords, browser registration, address change, external funds transfers and more. These types of “Security Alerts” have prevented online banking account compromises and have proven to be effective.
  • How do I set up Security Alerts?
    In the Settings tab, click Alerts, then Security Alerts.
    1. You can turn an alert on or off by toggling the Enabled switch.
    2. If an alert is grayed-out, you cannot edit or disable it.
  • Who do I contact if I have a question?
    Send a Secure Message by clicking on the Message Center on the navigation pane and then clicking on the "New Message” button on the right of the screen. For an added convenience, you may add supported attachments to your message in the format listed under “Supported Attachments”.
  • What other information is sent via the Message Center?
    You will receive notifications on Date, Account, History, Online Transaction and Security Alerts. You can choose to receive your Alerts via email, text or by the Message Center.
  • How do I send a Secure Message?
    Click the Message Center tab.
    1. Create a new message by clicking the New Message button in the top right corner.
    2. Select the recipient from the drop-down.
    3. Enter the subject.
    4. (Optional) Click the “Supported Attachments” link to see if your file is supported.
    5. (Optional) Attach a file by clicking the icon.
    6. Enter your message.
    7. Click the Send button when you are finished.
  • How do I delete a Secure Message?
    Click the Message Center tab.
    1. Click on a message to open it. Messages are displayed on the left side of the screen.
    2. Delete multiple messages by checking the box next to the corresponding messages or check the box next to “Select All” and click the delete icon.
    3. Messages automatically delete after a certain time. Check the box next to “This message should never expire” to prevent that message from being erased.
    4. Delete an opened message by clicking the delete icon or reply by clicking the reply icon.
Video VIDEO TUTORIALS - SECURE MESSAGES
TRANSFERS AND PAYMENTS
  • How do I transfer funds between my accounts?
    Click the options icon right side of an account card and select Quick Transfer.
    1. Select the “To” drop-down and choose an account to receive the funds.
    2. Enter an amount to transfer.
    3. (Optional) Click the “Advanced Options” link to be redirected to the Funds Transfer feature.
    4. Click the Transfer Funds button when you are finished.
  • How do I make a One-Time or Recurring Transfer?
    In the Transfer Funds tab, click My Accounts/Loans.
    1. Select the accounts to transfer funds between using the “To” and “From” drop-downs.
    2. Enter the amount to transfer.
    3. (One-Time Transfer Only) Enter the date to process the transaction.
    4. If you would like to set up a recurring transfer, follow the steps below.
      1. Check the box next to “Make this a recurring transaction” to repeat the transfer.
      2. Use the “How often should this transfer repeat?” drop-down to specify how often the transfer should occur.
      3. Enter a start and end date for this transaction using the calendar features.
      4. If your transaction doesn’t have an end date, check the box next to “Repeat Forever.”
    5. Enter a memo.
    6. Click the Transfer Funds button when you are finished.
  • How do link my account to another Firstrust Bank account?
    In the Transfer Funds tab, click Any Firstrust Bank.
    1. Click the Link Account button.
    2. Select an account type from the “Account Type” drop-down.
    3. Enter the recipient’s email address.
    4. Enter the last 4 digits of the recipient’s account number.
    5. Click Submit when you are finished.
  • How do I transfer money to another Firstrust Account holder?
    In the Transfer Funds tab, click Any Firstrust Customer.
    1. Click the Single Transfer button.
    2. Select the account to take funds from using the “From Account” drop-down.
    3. Enter an amount.
    4. (Optional) Write a description of your transfer.
    5. Select the recipient’s account type using the “Account Type” drop-down.
    6. Enter the recipient’s email address.
    7. Enter the last 4 digits of the recipient’s account number.
    8. Click Submit when you are finished.
Video VIDEO TUTORIALS - TRANSFERS AND PAYMENTS