Firstrust Online Banking Help

Pay your bills, manage your accounts, transfer funds, and more.
Everything you need to securely manage your money online.

 FAQ & VIDEO TUTORIALS
 
  View Our User Guide
ONLINE BANKING OVERVIEW
  • What is Online Banking?
    Online banking is an electronic system that allows you to view transactions, view account balances, issue stop payments, transfer funds between accounts, and set up balance and deposit alerts on your computer. With online banking, you can also link your bank accounts directly to Quicken® or QuickBooks®, along with the ability to download transaction information to a spreadsheet.
  • How much does online banking cost?
    Online banking is free with any Firstrust Bank personal deposit account.
  • How do I enroll in online banking?
    If you are a current Firstrust Bank customer, you may self-enroll by completing the online banking enrollment by clicking here.
  • Who do I call for help?
    For online banking related questions, call (800) 220-2265, and select option 2 or visit us at your local branch.
Video VIDEO TUTORIALS - ONLINE BANKING OVERVIEW
LOGIN, PASSWORDS AND SECURE ACCESS CODES
  • When I enter my login name, it won't let me login?
    If you cannot access Online Banking or Firstrust Mobile Banking please call us at (800) 220-2265. 
  • Can I use a password to login and then use Touch ID or Face ID on my Mobile App?
    Yes, of course! We offer Touch ID or Face ID to sign in. You will need to log in for the first time with your password to set up. Once you are logged in you can enable it for future log in.
  • What is a Secure Access Code?
    A Secure Access Code is a security feature that validates contact information that currently resides on the Bank records, to authenticate your identity.
  • How can I add my phone number to receive a Secure Access Code via text?
    As part of your initial login experience, your Secure Access Code will only be delivered to the contact information on file within our current Online Banking System. Once you have logged in successfully, you can add or edit Secure Access Code delivery methods by clicking on the “Settings” option from the left-hand navigation, selecting “Security Preferences” and clicking on the option for “Secure Access Code Delivery.”
  • My Secure Access Code is invalid or my account has been disabled.
    Use the Secure Access Code that appears in the message portion of the text, not the number the text is sent from.  If you have requested the Secure Access Code be sent more than once, use the Secure Access Code you received last.
  • I accidentally requested a duplicate Secure Access Code. Which one should I use?
    Use the Secure Access Code via the delivery method you requested most recently.
  • I waited too long to enter my Secure Access Code and now I can’t login.
    The Secure Access Code is only valid for a limited time. If you’ve “timed out,” just hit the back button to begin again.
  • Why am I asked to register my computer or mobile device?
    This is a security feature to protect your Online Banking session. You should only register your PC or Mobile Device that you own.
  • I’m having trouble logging into Online Banking.
    When logging in for the first time, you may need to clear your browsing history, cache and cookies. Follow the steps below for Chrome and Internet Explorer.
     
    In Google Chrome:
    1. On your computer, open Chrome.
    2. At the top right, click the “Customize and Control Google Chrome” icon on the right (three vertical dots).
    3. Click “More tools” and select “Clear browsing data.”
    4. At the top, choose a time range. To delete everything, select “All time.”
    5. Check the boxes next to "Cookies and other site data" and the box next to "Cached images and files.”
    6. Click “Clear data.”

    In Internet Explorer:
    1. On your computer, open Internet Explorer.
    2. Select “Tools.”
    3. Select “Delete browsing history.”
    4. Make sure to uncheck “Preserve Favorites website data” and “History” and check both, “Temporary Internet Files” and “Cookies,” then click “Delete.”
    5. You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.
Video VIDEO TUTORIALS - LOGIN AND PASSWORDS
BILL PAY & BILL PAY EXPRESS
  • What is online Bill Pay?
    With online Bill Pay, you can pay bills electronically, set up future and repeat payments, and check the status of payments at any time. Payments are made electronically whenever possible. If a merchant does not accept electronic payments, a paper check is automatically prepared and mailed to them.
  • What is Bill Pay Express?
    Bill Pay Express is a new way to pay bills online for common billers such as wireless, cable, insurance and electric companies. But, because payment is made using your Debit Card, payment is often received the same day.
  • What are the primary benefits of Bill Pay and Bill Pay Express?
    Here’s a quick list of the many ways you can benefit from using Firstrust Bill Pay:
    • Save time. With bill pay, you can receive and pay your bills online, all in one place. That means no more visiting multiple websites to pay bills or trips to the post office to mail checks. Also, smart features such as recurring payments allow you to automate regular bill payments.
    • Save money. Paying bills online saves on postage, envelopes, late fees and checks.
    • Stay organized. Your payment history is stored in your online account, so you won’t have to sort through paper receipts or visit multiple websites to access past transactions.
    • Gain peace of mind. Electronically paying bills means no risk of mailed checks getting lost or stolen. Plus, you can stop worrying about missing a bill payment when you set up reminders and automated recurring payments.
    • Help the environment by saving paper. With Bill Pay, there are no checks to write or envelopes to mail. That’s good news for you and the environment.
  • How do I sign up for online Bill Pay?
    To use this service, you must have a deposit account with Firstrust Bank. You can sign up for Bill Pay within the online banking portal.
  • How do I start using Bill Pay?
    The first step is to add a payee (the person or company you wish to pay).
    Here’s how easy it is:
    1. Log in to Firstrust Online Banking, go to Payments and Transfers, and click Bill Pay
    2. Click the Add a Payee (+Payee) button on your dashboard.
    3. Enter the requested information. Typically this information can be found on your latest bill or statement.
    ​Once you add your payee, you can start making payments in seconds.
     
  • How do I use Bill Pay Express?
    Getting started with Bill Pay Express is easy.  Simply go into the Bill Pay Express tab on the side menu, enter the company name you want to pay, log into that company’s online portal, and view your upcoming bill to schedule payment.
  • How do I make payments with Bill Pay?
    Find your payee on the payments dashboard then enter the payment amount and date, then submit.
  • Is Bill Pay secure?
    Paying bills online is one of the safest ways to pay your bills. Bill Pay helps guard against identity theft from lost or stolen checkbooks, bills, and statements. It also increases your privacy because only you can access your account information, account numbers, and payment history. As a result, you maintain tighter control of your account with real-time access to your payments activity.
     
PERSONAL FINANCIAL MANAGEMENT (PFM) TOOL
  • What is the Personal Financial Management (PFM) Tool?
    PFM is Firstrust Bank’s new personal financial management tool. This service allows you to budget and manage your finances by aggregating all of your accounts across multiple financial institutions so you can see balances and transactions all in one place, on any device. It’s safe, secure, and as convenient as it gets!
  • How do I rename Firstrust accounts?
    You can rename Firsturst accounts by going into Settings on the left navigation bar, then clicking on Account Preferences, which will display all your accounts. 
    1. Go to the Accounts section 
    2. Click on the account you’d like to rename to reveal the Details box
    3. Click on the pencil icon to the right of the Online Display Name
    4. Type the new name into the box provided
    5. Click the red check mark to save your changes
  • How do I rename Linked accounts?
    You can rename linked accounts by going into Settings on the left navigation bar, then clicking on Account Preferences, which will display all your accounts. 
    1. Go to the Linked Accounts section  
    2. Click on the account you’d like to rename to reveal the Details box
    3. Click on the pencil icon to the right of the Online Display Name
    4. Type the new name into the box provided
    5. Click the red check mark to save your changes
  • Why won't my linked account import into PFM?
    Not all types of online banking accounts are compatible. For example, you can only link accounts from domestic, US‑based financial institutions. If a specific financial institution does not appear during a search, it may not be currently accessible through our aggregation services. Financial institutions can be added so be sure to check back in the future.
  • If I update my login information for a linked account, how do I update it in PFM?
    Swipe left on the account or click the two vertical bars on the account tile to reveal the "Quick Actions." Click "Update Login." When the "Link Account" window appears, make your changes and click "Save."
  • Can I change the names of PFM categories?
    You cannot change the names of or delete the default categories or subcategories. You can add your own subcategories and then rename or delete them as you choose.
  • Can I export my categorized transactions from the Account Details page?
    Yes, for internally‑held accounts (not linked accounts), you can export transactions. The exported data will include category information if the selected format supports it.
  • Can I print PFM reports?
    Yes, using the printing capabilities built into your Internet browser to print PFM charts and graphs.
  • How will I know if my login credentials are out of date for a linked account?
    A "Last Updated" date appears on each linked account tile. If PFM determines the credentials are invalid, a warning icon will appear along with the length of time since the last successful update. If you click through to "Account Details" for the account, the system will prompt you to update the credentials for that account.
Video VIDEO TUTORIALS - PFM TOOL
MOBILE BANKING
  • Is there a Firstrust Bank Mobile Banking app?
    If you have an iPad® or iPhone®, you can find the Firstrust Bank Mobile Banking app in the App Store. If you have an Android smartphone or tablet, just download the Firstrust Bank Mobile Banking app from the Google Play Store.
  • How do I deposit a check in the Mobile App?
    Once you log into the Firstrust Bank Mobile Banking app, click on “Deposit Check” from the navigation pane and follow the instructions.
  • How does Mobile Deposit work?
    Login to your Firtrust Bank Mobile App and follow these simple steps:
    1. Select "Deposit Check" from the Menu Bar.
    2. Choose the account where you want to deposit your check.
    3. Enter the amount.
    4. Select Capture Image. Take a picture of the front and back of your endorsed check with your mobile device. For photos that work best, follow these guidelines:
      • Place your check on a dark colored, plain surface that is well lit.
      • Position you camera directly over the check.
      • Fit all four corners in the outlines provided on your mobile device's camera screen.
    5. Submit your deposit.
  • What types of checks can I deposit?
    You can deposit checks payable in U.S. dollars and drawn at any U.S. Bank, including personal, business and most government checks. They must also be payable to, and endorsed by the account holder.
  • What do I do with my check after I deposit it?
    After depositing your check using Mobile Deposit, please follow these best practice guidelines:
    • Write "Mobile Deposit (Today's Date)" on the front of your check. The date should be the month, day, and year of your deposit.
    • Securely store your check for 10 days after your deposit, and then destroy it. This allows sufficient time in case the original check is required for any reason.
  • Are there fees for using Mobile Deposit?
    We offer Mobile Deposits at no cost for Firstrust Bank Online and Firstrust Bank Business Online customers. Please check with your wireless provider about carrier and web access fees.
Video VIDEO TUTORIALS - MOBILE BANKING
TEXT BANKING
  • How do I sign up for Text Banking?
    In the Settings tab, click Text Enrollment.
    1. Toggle the Text Enrollment switch from “Off” to “On.”
    2. Enter your SMS text number.
    3. Read the terms and conditions and check the box next to “Agree To Terms.”
    4. Click the Save button when you are finished.
    5. Click the Complete Setup button to be taken to the Accounts feature.
    6. Select an account you want to enroll in text banking.
    7. Click the SMS/Text tab.
    8. Toggle the SMS/Text Enrollment switch from “Off” to “On.”
    9. (Optional) Click the icon to change the SMS/Text Display Name. Make your changes and click the check mark to save it.
  • What is the Text Banking short code?
    Please use Text Banking Code 226563 to receive text messages. 
  • What are the Text Banking Commands?
    text-banking-commands.PNG
Video VIDEO TUTORIALS - TEXT BANKING
TRANSFERS AND PAYMENTS
  • How do I transfer funds between my accounts?
    Click the options icon right side of an account card and select Quick Transfer.
    1. Select the “To” drop-down and choose an account to receive the funds.
    2. Enter an amount to transfer.
    3. (Optional) Click the “Advanced Options” link to be redirected to the Funds Transfer feature.
    4. Click the Transfer Funds button when you are finished.
  • How do I make a One-Time or Recurring Transfer?
    In the Transfer Funds tab, click My Accounts/Loans.
    1. Select the accounts to transfer funds between using the “To” and “From” drop-downs.
    2. Enter the amount to transfer.
    3. (One-Time Transfer Only) Enter the date to process the transaction.
    4. If you would like to set up a recurring transfer, follow the steps below.
      1. Check the box next to “Make this a recurring transaction” to repeat the transfer.
      2. Use the “How often should this transfer repeat?” drop-down to specify how often the transfer should occur.
      3. Enter a start and end date for this transaction using the calendar features.
      4. If your transaction doesn’t have an end date, check the box next to “Repeat Forever.”
    5. Enter a memo.
    6. Click the Transfer Funds button when you are finished.
  • How do link my account to another Firstrust Bank account?
    In the Transfer Funds tab, click Any Firstrust Bank.
    1. Click the Link Account button.
    2. Select an account type from the “Account Type” drop-down.
    3. Enter the recipient’s email address.
    4. Enter the last 4 digits of the recipient’s account number.
    5. Click Submit when you are finished.
  • How do I transfer money to another Firstrust Account holder?
    In the Transfer Funds tab, click Any Firstrust Customer.
    1. Click the Single Transfer button.
    2. Select the account to take funds from using the “From Account” drop-down.
    3. Enter an amount.
    4. (Optional) Write a description of your transfer.
    5. Select the recipient’s account type using the “Account Type” drop-down.
    6. Enter the recipient’s email address.
    7. Enter the last 4 digits of the recipient’s account number.
    8. Click Submit when you are finished.
Video VIDEO TUTORIALS - TRANSFERS AND PAYMENTS
ALERTS
  • How do I set up Alerts?
    In the Settings tab, click Alerts.
    1. The "New Alert" drop-down lets you create a date, account, history or transaction alert.
    2. The icon allows you to collapse or expand alert details for each category.
    3. Toggling the "Enabled" switch turns an alert on or off without deleting it.
    4. The "Edit" link lets you make changes to existing alerts.
  • How do I set up Date Alerts?
    In the Settings tab, click Alerts:
    1. Use the “New Alert” drop-down and select “Date Alert.”
    2. Check the box next to an alert type.
    3. Enter the date for the alert to occur.
    4. Check the box next to “Recurs Every Year” to have your alert repeat annually.
    5. (Optional) Enter a message and click the Set button.
    6. Select a delivery method from the drop-down.
    7. Click the Save button when you are finished.
  • How do I set up Account Alerts?
    In the Settings tab, click Alerts.
    1. Use the “New Alert” drop-down and select “Account Alert.”
    2. Check the box next to an account name.
    3. Check a box to select a field.
    4. Check a box to select a comparison.
    5. Enter an amount and click the Save button.
    6. Select a delivery method using the drop-down.
    7. Choose a frequency by checking the box next to “Every Occurrence” to repeat the alert.
    8. Click the Save button when you are finished.
  • How do I set up History Alerts?
    In the Settings tab, click Alerts.
    1. Click the “New Alert” drop-down and select “History Alert.”
    2. Check the box next to an account name.
    3. Select a transaction type by checking a box.
    4. Check a box to select a comparison. These options vary depending on the chosen transaction type.
    5. Enter an amount or check number and click the Save button.
    6. Select a delivery method using the drop-down.
    7. Choose a frequency by checking the box next to “Every Occurrence” to repeat the alert.
    8. Click the Save button when you are finished.
  • How do I set up Online Transaction Alerts?
    In the Settings tab, click Alerts.
    1. Click the “New Alert” drop-down and select “Transaction Alert.”
    2. Check the box next to a transaction type.
    3. Select a status by checking the appropriate box.
    4. Select a delivery method using the drop-down.
    5. Choose a frequency by checking the box next to “Every Occurrence” to repeat the alert.
    6. Click the Save button when you are finished.
Video VIDEO TUTORIALS - ALERTS
SECURITY ALERTS
  • What are Security Alerts?
    Security Alerts are established to secure sensitive online activity such as changes to passwords, browser registration, address change, external funds transfers and more. These types of “Security Alerts” have prevented online banking account compromises and have proven to be effective.
  • How do I set up Security Alerts?
    In the Settings tab, click Alerts, then Security Alerts.
    1. You can turn an alert on or off by toggling the Enabled switch.
    2. If an alert is grayed-out, you cannot edit or disable it.
  • Who do I contact if I have a question?
    Send a Secure Message by clicking on the Message Center on the navigation pane and then clicking on the "New Message” button on the right of the screen. For an added convenience, you may add supported attachments to your message in the format listed under “Supported Attachments”.
  • What other information is sent via the Message Center?
    You will receive notifications on Date, Account, History, Online Transaction and Security Alerts. You can choose to receive your Alerts via email, text or by the Message Center.
  • How do I send a Secure Message?
    Click the Message Center tab.
    1. Create a new message by clicking the New Message button in the top right corner.
    2. Select the recipient from the drop-down.
    3. Enter the subject.
    4. (Optional) Click the “Supported Attachments” link to see if your file is supported.
    5. (Optional) Attach a file by clicking the icon.
    6. Enter your message.
    7. Click the Send button when you are finished.
  • How do I delete a Secure Message?
    Click the Message Center tab.
    1. Click on a message to open it. Messages are displayed on the left side of the screen.
    2. Delete multiple messages by checking the box next to the corresponding messages or check the box next to “Select All” and click the delete icon.
    3. Messages automatically delete after a certain time. Check the box next to “This message should never expire” to prevent that message from being erased.
    4. Delete an opened message by clicking the delete icon or reply by clicking the reply icon.
Video VIDEO TUTORIALS - SECURITY ALERTS