Protecting Your Finances in an AI World

Artificial intelligence is creating new ways to simplify everyday tasks, from planning a trip to organizing a budget. Some AI tools and agents can also interact with website and services, carrying out tasks on your behalf.

But giving a tool access to your financial accounts can have consequences beyond convenience. Before connecting an AI service or allowing it to act for you, understand what it can access, what it can do, and what responsbility you may be taking on.

At Firstrust Bank, we want to help you protect your money and personal information as new technology becomes part of everyday life.

Giving an AI Tool Access Can Make You Responsible for Its Actions

If you give a third-party AI tool or agent access to your accounts or authorize it to act on your behalf, you may be responsible for the instructions, actions, and transactions it initiates. This includes payments, transfers, errors, or unintended activity, even if the tool acts beyond what you intended. Your responsibility is subject to applicable law and your account agreements.

Never share your online banking username, password, or security codes with an AI tool or agent. If you have already shared them, change your password immediately, review your account activity, and contact Firstrust about any activity you do not recognize.

Understand What You're Authorizing

Some AI tools provide information or suggestions. Others, often called AI agents, can take actions based on your instructions and the permissions you provide.

Depending on its capabilities and access, a tool may be able to view account details, download financial information, or initiate transactions. A request to “connect your account” could involve more access than you expect.

Before granting permission, ask:

• What information can it access? Account balances, transaction history, account numbers, or other personal information?
• What actions can it take? Can it only review information, or can it initiate payments, transfers, or other activity?
• How will it use your information? Will your data be stored, shared with others, or used to train AI models?
• How long will access last? Is permission limited to one task, or does it continue afterward?
• How can you remove access? Understand how to disconnect the service and request deletion of information it has collected.

Keep Control of Your Banking Access

Protecting your accounts starts with keeping your credentials private and reviewing requests carefully.

• Sign in through firstrust.com or the official Firstrust mobile app.
• Do not enter your banking credentials or security codes into an outside AI service.
• Do not paste sensitive account information into an AI conversation.
• Do not allow an AI tool to operate your account through your signed-in banking session.
• Only approve authentication requests for activity you initiated and recognize.
• Be cautious of any service that asks you to disable security protections.

A famillar company name or a professional-looking website does not guarantee that a service is appropriate for accessing your financial accounts.

Monitor Your Accounts and Review Permissions

Review your account activity regularly, even if you use a tool to help organize your finances. Look for unfamiliar payments, transfers, new payees, or changes to your contact information.

Firstrust’s account, transaction, and security alerts can help you stay informed about activity in online and mobile banking.

Periodically review permissions for connected services and remove access you no longer need. Understand that disconnecting a service may not delete information it has already collected.

Already Shared Your Credentials or Granted Access?

Take these steps promptly:

1. Change your password immediately. Access Firstrust through our official website or mobile app. If you reused that password elsewhere, change it on those accounts too.
2. Stop the tool's access. Remove permissions or disconnect the service where available. Do not assume that changing your password ends every existing connection.
3. Review your account activity. Check for transactions, payees, or account changes you do not recognize.
4. Contact Firstrust. Tell us if you shared your credentials, approved an unfamiliar authentication request, or noticed unexpected activity. We can help you determine the next steps to secure your account.

Have Questions? We're Here to Help.

Before giving an AI tool access to your financial accounts, take time to understand the permissions and the potential consequences. Keeping control of your banking access is an important step in protecting your financial security.

Contact Firstrust Customer Care at 800-220-BANK or visit firstrust.com/contact for assistance.