Security

Overview

Firstrust Bank understands that the security of your personal and account information is important to you. We also understand that our continued success as a leading financial institution relies both on our ability to offer banking services to you in a secure manner and on your responsibility in keeping any access codes or passwords secure. To assist us in offering these web-based banking services in a secure manner, we employ a number of measures, which are described below. These measures allow us, among other benefits, to properly authenticate your identity when you access these services and to protect your information as it traverses the Internet between your PC and Firstrust Bank.

Many of the financial services to which we provide access on this website utilize access codes (e.g., ID and password). To further protect you, a timeout feature is often used. This feature will automatically log you out of your current financial service session after an extended period of inactivity on the site.

Encryption

Whenever you access pages requesting or presenting sensitive financial or personal data, we will encrypt that data to prevent others from accessing it while in transit. We utilize Secure Socket Layer (SSL) encryption for this purpose. Most browsers display a padlock icon when SSL is being used on a secure page. We require the use of 128-bit SSL encryption in order to protect sensitive information.

Browser Requirements

Because of our security standard, you must use a current version of a browser that support 128-bit SSL encryption to access secure information over the internet.  The links below provide additional information on supported browsers. 

Optimal Browser Settings for Online Banking - Chrome
Optimal Browser Settings for Online Banking - Firefox
Optimal Browser Settings for Online Banking - IE
Optimal Browser Settings for Online Banking - Safari

Digital IDs

To ensure that you are communicating with the Firstrust Bank website, we employ the Digital ID authentication technology from VeriSign, the world leader in digital authentication products and services. Using today's strongest cryptographic technologies, VeriSign Digital ID's provide a trusted means of verifying the identity of each party in an electronic transmission. Using this technology, you can be assured that you are actually transacting with Firstrust Bank when transmitting personal or financial data through our website.

Employee access to your information is limited.

Based on their job function, our employees have limited access to customer information. This enables them to assist you in completing transactions, offering additional financial services and resolving any problems that might arise. All employees are instructed to use the strict standards of care outlined in our Code of Ethics. Employees who do not conform to these confidentiality rules are subject to disciplinary actions up to and including termination of employment.

Keeping your personal information accurate and current is a vital concern.

Firstrust Bank strives to keep your personal and financial information accurate. If you believe that our records are incorrect or out of date, please notify us @ 800-220-BANK (2265), option #4, or by email at info@firstrust.com. We will investigate your concerns and make any necessary corrections quickly.

Links to other Websites

This website contains links to other websites which are provided as a convenience to you. Firstrust Bank is not responsible for the content, accuracy or opinions expressed on such websites. Such websites are not investigated, monitored or checked for accuracy or completeness by Firstrust Bank. Inclusion of any linked website does not imply approval or endorsement of the linked website by Firstrust Bank, nor does it imply a guarantee, approval or endorsement of the products or services offered on that website.  The linked website may have different policies, cookie controls and privacy policies. You should review the Privacy and Security Statements of a website before you provide personal or confidential information.

State-of-the-Art Internet Security

Online Banking uses an added layer of security (multi-factor authentication) to further protect your accounts and personal information. All online banking users are required to register a phone number in order to receive a secure access code via voice or SMS text message before accessing online banking. Customers have the option to register their personal device to avoid multi-factor authentication during subsequent sessions. For security reasons you should never register a device you do not own (i.e. public computer or work computer). In some cases, Firstrust Bank may require a secure access token in place of secure access codes.     



Questions about our Website Security Statement may be directed to Firstrust Bank Customer Service at 800-220-BANK (2265).

Firstrust Bank reserves the right to change this Website Security Statement at anytime by posting a new Security Statement on our website. Firstrust Bank encourages you to revisit the Security Statement that is posted on our website from time to time to check for updating changes.