From the time we were founded in 1934, Firstrust Bank has valued highly our customer’s privacy. We have protected your confidential information in many ways over the years and will continue to do so. Since our customer's trust is our most treasured asset, we take stringent measures to safeguard your information. Some of the measures include restricting access to your nonpublic personal information to those employees who need to know that information to provide you with products and services; and maintaining physical, electronic, and procedural safeguards that comply with federal standards.
Whenever you access pages requesting or presenting sensitive financial or personal data, we will encrypt that data to prevent others from accessing it while in transit. We utilize Secure Socket Layer (SSL) encryption for this purpose. Most browsers display a padlock icon when SSL is being used on a secure page. We require the use of 128-bit SSL encryption in order to protect sensitive information.
Information collected during visits
Firstrust Bank collects generic information about visitors to our website. This information includes the date and time of access, the Internet Service Provider's address, the web browser used, the Internet address of the visitor's computer, and the names of the pages on our website that are visited. We do not collect personally identifying information from anyone who is merely visiting or browsing our website. We may, however, collect information if a visitor chooses to provide such information, such as when a visitor applies for a product or service online, submits an online form, or sends us an email.
Information collected from customers
Firstrust Bank may also collect and use information about our customers in order to provide products and services, administer our account relationships, and better serve our customer's needs. Customers may provide us with information in connection with an application for a product or service, to update information after an account is opened, or when our customers communicate with us electronically, by mail or over the telephone.
We utilize cookies to help authenticate our customer's identities and to help facilitate the exchange of information between Firstrust Bank systems and our customer's systems. These tiny electronic files are also used to help us determine what portions of our website visitors find most helpful. This helps us improve the website, and make it easier to use.
Communication by email
Please keep in mind that messages you send us by Internet email may not be secure. Do not send us any confidential or personal information by email. Within our online banking platform you can message us securely, add attachments, account numbers, and other sensitive personal information if needed.
Firstrust Bank's Privacy Disclosure (PDF | 420 KB), including our policy on sharing personal information, can be viewed by clicking on the link provided, by contacting a Firstrust Banking Specialist at 800-220-BANK or by email to firstname.lastname@example.org.
Please contact Firstrust Bank Customer Care at 800-220-BANK if you have questions regarding this Privacy Statement or our Privacy Disclosure.