Online Statements

Yes, you always have the option to switch back to paper statements after you have enrolled for online statements. To switch back, simply call Customer Care at 800-220-BANK.

To change the email address which you’d like to use to receive online statement notifications, simply:

• Log in to Firstrust online banking.
• Go to “Settings” in the left navigation menu, and select “My Profile”
• Towards the bottom, in the email field, update your current listed email to a new email address you would like to use for online banking and online statements.

Please note that using this method will also update your email address used by Firstrust Bank to communicate to you. If you would only like to update the email address for online statements, please call Firstrust Customer Care are 800-220-BANK.

You can save your online statement check images directly from your browser. Depending on your browser and the type of viewer in which your document is displayed, there are different ways to save the check images.If there is no Check Images tab on your statement viewer:

• Click the View Images link near the top left of your statement.
• Click the PDF icon.
• Click on the Save a Copy Icon.
• Select a folder location & enter file name to save the check images page.
• Click Save.

If there is a Check Images tab on your statement viewer:

• Click on the Check Images tab.
• Click on the Paged Check Images link.
• Click the PDF icon.
• Click on the Save a Copy icon. Select a folder location & enter the file name to save the check images page.
• Enter a file name & click Save.

If you are still having trouble saving your check images, contact your Firstrust Customer Care by calling 800-220-BANK.

Please note that the online statements portal is available via online banking and the mobile app is limited to support specific account types for statements and documents. For mortgage online statements, please visit the mortgage portal. For credit card statements, please visit the credit card portal. Other loans such as Home Equity Lines of Credit, Home Equity Loans, and others may not have an online statement option at this time.