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Sending money to other people has never been easier for Firstrust customers. Now, paying friends in just a few taps right from within online or mobile banking. All you need is a Firstrust checking account and the recipient's phone number or email address.†
Sending and receiving funds within Firstrust Bank can be done virtually instantly and does not require the need for recipients to accept funds when they are a Firstrust customer or when their bank is set up for compatible instant funds transfers. When you want to send money to someone outside of Firstrust Bank or whose bank is not set up for instant funds delivery to their accounts, the recipient can still receive the funds you are sending, they will just be presented with convenient options to accept the funds.
When sending money outside of Firstrust, recipients will be notified via SMS (text message) or Email to select how they wish to accept funds. Recipients will be able to accept funds in a way that is convenient: Instant funds delivery can also be made to the recipients with Venmo or PayPal accounts or the funds can go directly to their debit card. Transfers directly to a debit card may take up to three business days.
Currently available only to Firstrust retail customers, the 'Pay Other People' feature is designed for small transactions such as splitting lunch, paying friends back, etc. Currently, there is a minimum of $5.00 that you can send and a maximum that may vary from customer to customer. Additionally, a frequency of transaction limitation is in place to promote financial security.
Anyone over the age of 18 with an account at a U.S.-based financial institution that supports instant transfers via the Neural Payments Network or that has a Venmo, or PayPal account can receive your funds transfer instantly. Additionally, recipients can choose to accept their funds on their debit card, it'll just take a few days to process.
When sending money to someone who does not bank at Firstrust, the funds may go via our ‘off-network ’ flow. This means, that the recipient will receive a unique link where they will have up to 5 days to claim the funds. If the recipient doesn't claim the funds in that time period, the money will be returned to the original sending account.
The most common errors that occur while sending money via the Firstrust person-to-person, 'Pay Other People' feature, is being under/over the transaction limit or surpassing a frequency limit. Additionally, your card management restrictions or a frozen debit card could prevent from funds being transferred. For help troubleshooting, please contact Firstrust Customer Care. Our Customer Care team is available to assist you Monday through Friday between 8:00AM and 6:00PM and on Saturday between 9:00AM and 1:00PM ET.
If you love the 'Pay Other People' feature and wish to use it more and/or send larger dollar amounts, contact Firstrust Customer Care to explore your options. Our Customer Care team is available to assist you Monday through Friday between 8:00AM and 6:00PM and on Saturday between 9:00AM and 1:00PM ET.
† DISCLOSURES:
Available to retail, consumer, and customers only. Must have a valid Firstrust checking account with an active debit card to utilize the service. Firstrust Bank reserves the right to limit access to the service at any time without prior notice. Sending methods may differ between devices. Instant deliveries are not guaranteed. Limitations may apply.
Anyone over the age of 18 with an account at a U.S.-based financial institution that supports instant transfers via the Neural Payments Network or that has a Venmo, or PayPal account can receive your funds transfer instantly.
Venmo and PayPal are services of PayPal, Inc., a licensed provider of money transfer services. Mobile banking requires that you download the Firstrust Bank mobile app which is only available for select mobile devices and mobile operating systems. Message and data rates may apply.
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