How Do I Delete My Online Banking and/or Mobile App Account?

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If you no longer wish to access your Firstrust Bank financial accounts via online banking and/or the Firstrust mobile app, we offer a couple of ways to request your account be deleted. Deletion of your online/mobile account(s) will remove access through desktop and mobile channels. Your financial accounts with Firstrust will not be closed as a result of this request. You will continue to have access to your financial account(s) information through your monthly statement(s), by contacting your local branch or by phone at 800-220-BANK. Information such as your usage history, account information, and banking activity will be retained in compliance with regulatory guidelines. Please reference our Privacy Policy for information on how your personal data is stored, used, and shared.

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To manage your access to your online/mobile banking account(s):
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• ‍Phone: 800-220-BANK
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• Email: customercare@firstrust.com
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• In-Person: stop by your local branch. View branch locations at firstrust.com/locations
  

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Please note that your request is not instant and will require account ownership verification to process. This request is limited to Firstrust online banking accounts and the Firstrust Bank mobile app.

Please contact Firstrust Bank Customer Care at 800-220-BANK if you have questions regarding this online/mobile banking account deletion process.

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Use of online banking and the Firstrust mobile app is covered under the Retail Mobile and Online Banking Agreement for retail users and the Master Commercial Account Agreement for business users. These agreements can be located on firstrust.com/account-agreements. Use of online/mobile banking constitutes agreement with the terms and conditions of the aforementioned agreements and disclosure statements. Apple iPhone and App Store are registered trademarks of Apple Inc. Android and GooglePlay are trademarks of Google LLC.